HelpDesk – Online Ticketing System with Website – ticket support and management

Original price was: $45.00.Current price is: $22.50.

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Description

HelpDesk is a powerful ticket management system that can manage massive data It s a single-page application made with Laravel Vue js and InertiaJS You don t need any other website as HelpDesk has front pages supporting the blog post FAQ services privacy policy terms knowledge base etc Demo https hd w3bd com Documentation https helpdesk-doc w3bd com Change log — v3 9 1 13 September 2024 — FIXED Tailwind Dark mode issues IMPROVEMENT Some css design — v3 9 0 25 July 2024 — FEATURE Custom ticket input with builder — v3 8 5 28 June 2024 — IMPROVEMENT Chat html support for the dashboard IMPROVEMENT Ticket details conversation list with html preview — v3 8 4 10 June 2024 — FEATURE Added required ticket fields admin option while submit a new ticket IMPROVEMENT Update hidden ticket fields — v3 8 3 29 May 2024 — FEATURE Added French Language Translation As per customer request — v3 8 2 26 May 2024 — FEATURE Added Categories based on departments FEATURE Added Sub-Categories based on the parent categories FIXED Customer assign issue for mail notification while Creating ticket from admin — v3 8 1 11 May 2024 — FEATURE System Update Check option to check for new update release — 3 8 0 28 April 2024 — FIXED Fixed ticket discussion issue when the customer not assigned for a ticket NEW FEATURE Added WYSIWYG rich text editor for the ticket discussion — 3 77 16 April 2024 — – FEATURE Added CSV Export for the ticket list – FEATURE Added Import CSV ticket option Ticket UID must be unique while import CSV — 3 76 13 March 2024 — – NEW FEATURE Ticket list view – 10 25 50 – limit – NEW FEATURE Added Turkish Language – IMPROVEMENT Chat history screen text viewing — 3 75 10th February 2024 — – FEATURE Footer Text Translation – IMPROVEMENT Ticket UID things as per customer support request It s now with random 6 digit actual ticket ID from MySQL — 3 74 19th January 2024 — – IMPROVED Database Connection while DB password with special characters as per customer request – IMPROVED AND FIXED Send Mail While creating updating ticket as per customer request – IMPROVED AND FIXED Priority update on settings page – REMOVED Softdelete Feature regarding customer recommendation – FEATURE Added terms conditions checkbox while submitting a ticket by customer As per customer request – IMPROVED AND FIXED Changed Ticket uid format with md5 generated code now it will only visible on the URL – IMPROVED Documentation Added gmail smtp instructions and offline version of the documentation — 3 73 10th January 2024 — – NEW Search ticket by client customer – IMPROVED Hide chat id used generated slug string from the URL – FIXED and IMPROVED Get json conversation output for the public chat – FIXED Hide ticket fields issues — 3 72 6 Jan 2024 — – IMPROVEMENT Ticket uid format – FIXED Prevent unauthorize ticket access through ID or UID – IMPROVEMENT Sidebar menu css — 3 71 1 Jan 2024 — – NEW Added Default email recipient for the customer email notification – IMPROVEMENT Pusher remove completely when the credential not exist — 3 70 27 December 2023 — – FEATURE Added Google ReCaptcha for Login Register and Contact Page — 3 69 19 December 2023 — – IMPROVEMENT Global Settings Page As per user request – IMPROVEMENT Installation database issue for some cases As per user request – FIXED Logo and Image caching issue while change As per user request — 3 68 6 December 2023 — – FIXED GMail SMTP issue — 3 67 4 December 2023 — – UPGRADE Laravel framework with v10 34 2 – UPGRADE Inertiajs with v1 0 14 – UPGRADE Vue js with v3 3 9 – IMPROVEMENT Added easily Installation with a few clicks — 3 66 28 November 2023 — – NEW Added Polish Language – FEATURE Added services page hide option on the admin panel — 3 65 7 November 2023 — Bug fixed from the customer support – FIXED Knowledge Base and Blog page Media preview issues – FIXED Knowledge Base section still stays in the navbar even when disable from global settings – FIXED Blog and Knowledge base page always shows today s date – FIXED Can not set custom logo on some of the email template — 3 64 3 November 2023 — – IMPROVEMENT Knowledge Base issues are fixed based on we get some support mail regarding the date issues — 3 63 22 October 2023 — Bug fixed from the customer support – IMPROVEMENT user role things on the edit user page for the super admin — 3 62 19 October 2023 — – IMPROVEMENT Added missing words for the translation – FEATURE Added Lithuanian language translation — 3 61 16 October 2023 — – FIXED Front Page Home removing features section issues — 3 6 11 October 2023 — – FIXED Disabled deleting default language English — 3 5 25 Sep 2023 — As per customer support request – FEATURE Added Hebrew Language — 3 4 19 Sep 2023 — – FEATURE Added color scheme switcher for the landing page — 3 3 15 Sep 2023 — – FEATURE Added ticket subject edit option for the Admin Manager Moderator – FEATURE Added ticket description edit option for the Admin Manager Moderator — 3 2 26 Aug 2023 — – FIXED Customer can update status select another customer assign user now customer won t be able to do – FIXED IMPROVEMENT KnowledgeBase database and seeder — 3 1 14 Aug 2023 — – FIXED Fixed ticket status issues while a ticket not closed – IMPROVEMENT Setup default ticket status and hide this from the initial ticket creation – FEATURE Auto fill up user details while create a new ticket by Logged in user from the front pages – FEATURE Added CronJob URL so cronjob can be set with cPanel or Shared hosting – NEW Updated documentation for the email piping cronjob setup — 3 03 14 July 2023 — FEATURE Remove further access for the closed tickets NEW Added Portuguese and Swedish Languages — 3 02 15 Jun 2023 — FEATURE Added services front page — 3 01 27 May 2023 — FIXED Pusher setup configuration page issue fixed for the admin panel — 3 00 22 May 2023 — NEW Email Piping Sending an email will automatically create a new ticket IMPROVED FrontPages Update with New Design UPGRADE Installation System Upgrade — 2 93 10 May 2023 — – IMPROVED Improved installation functions and migration options – FIXED Fixed permissions issues — 2 92 4 May 2023 — FIXED Auto logout issue while changing user profile photo — 2 91 28 April 2023 — TINY FIXED Contact page email address link issue TINY FIXED Contact page phone number link issue — 2 9 13 April 2023 — – NEW Added contact email recipient option where to send email – NEW Added an option login to create a new ticket for the front page – FIXED Browser top bar app title change — 2 8 02 April 2023 — – FIXED IMPROVEMENT Chat Functionalities – FEATURE Permanently delete options – FIXED SMTP setup – FIXED Front page ticket submit issue The email has already been taken – IMPROVEMENT Improved some inner functionalities — 2 7 20 March 2023 — – NEW Added enable disable options for Chat Services Knowledge Base FAQ Blog Organization Contacts Notes and Show Login on the front page – NEW Add remove Language from the site including the menu — 2 6 25 February 2023 — – NEW Footer text under the Logo change option for the front pages — 2 5 21 February 2023 — – NEW Added Custom CSS option on the settings page – NEW Added favicon adding option – FEATURE Auto add default logo on the email template — 2 4 08 January 2023 — – NEW Added RTL feature for the front pages — 2 3 05 January 2023 — – IMPROVEMENT Refactor Contact Front Page – FIXED Contact Form Submission — 2 2 02 January 2023 — – FIXED View ticket link for the email — 2 2 30 December 2022 — – NEW front page footer copyright option – FIXED Ticket pages UID issues — 2 1 16 December 2022 — – NEW Import Databased Seed As Demo Data – FIXED FAQ items limitations – FIXED Internal System Performance – FIXED Migration — 2 0 09 December 2022 — – NEW RTL Support dashboard – NEW Hide particular ticket field option – NEW User Permission and Role Management – NEW Forgot Password option – FIXED Chat improvement – FIXED Fixed Organization and contact creation issues – FIXED Improved ticket filters — 1 0 01 11 2022 — Initial Release HelpDesk has the following features Ticket Support Assign Email Notification Front Pages with Management Ticket Thread Discussion Live Chat Contacts Organizations Management Notes modules Customer User management