Support Genix WordPress Support Ticket Plugin

Description

Despite the costs we believe that customer support is essential for any business In 2020 we set out to create a low-cost WordPress ticketing solution that would be accessible to small businesses We developed a strategy and got started on the plugin development Documentation Video Support Forum Many of the most popular plugins or online tools for managing support issues are very pricey For small business owners this expense is simply out of reach So we decided to design a ticket system plugin with all essential functionality and make it available at an inexpensive price That is why we developed SupportGenix Our goal is to provide an affordable option for businesses that need a reliable customer support system With our plugin businesses can get the support they need without breaking the bank Support Genix provides a powerful and easy-to-use ticketing system for WordPress that makes it easy to manage unlimited tickets for your business With Support Genix you can create and manage tickets from a single centralized location You can also track and monitor all tickets in real-time so you can identify and resolve issues as they arise Support Genix also includes a range of built-in tools to help you automate ticket management including auto-assignment auto-escalation and auto-closure As a result Support Genix can help you save time and improve your customer service Check out the full list of features included in Support Genix Learn what distinguishes the Support Genix function Unlimited Everything Manage unlimited inbox tickets users and Agents Transfer ticket If you need to transfer your ticket to another agent or department you can do so easily with SUpport Genix Email Piping Support Genix offers email piping which imports emails for an email address into the Support ticket system This allows Support staff to manage and respond to customer inquiries more efficiently Saved Replies SupportGenix is a plugin that allows agents to save common responses This saves time for busy agents by allowing them to quickly select a response from a list File Upload Type Setting In order to ensure that your system remains secure we may allow customers to upload files of a certain type This helps to prevent malicious files from being uploaded and also ensures that the files that are uploaded are compatible with your system Email Notification At Support Genix we understand that dealing with email notifications can be a hassle That s why we ve developed a system that allows you to manage your email notifications depending on a variety of events For example you can choose to receive an email notification when a ticket is created responded to or closed This way you can stay on top of your support requests and ensure that every issue is resolved in a timely manner Envato Integration SupportGenix offers the best in class Envato integration to help our customers connect their Envato Author accounts with SupportGenix This helps to validate client purchase codes and ensure that only authorized users have access to your services Webhook Integration Support Genix provides an easy way to connect your ticket system with third-party CRM or tools Based on different events like ticket creation or closure Support Genix can send notifications to the CRM or other tools This allows you to keep your ticketing system and CRM in sync and makes it easy to track customer interactions Support Genix WordPress Support Ticket Plugin Screenshots change log Version 1 7 12 Date 02 September- 2024 – Improved Various minor areas – Fixed Several minor issues Version 1 7 11 Date 28 August 2024 – Added Easy Digital Downloads EDD integration – Improved FluentCRM integration – Improved BetterDocs integration – Improved Various minor areas – Fixed Several minor issues Version 1 7 9 Date 14 August 2024 – Added Slack integration – Added Tutor LMS integration – Added FluentCRM integration Version 1 7 8 Date 13 August 2024 – Fixed Custom Ticket Track ID issue – Fixed Several minor issues Version 1 7 7 Date 08 August 2024 – Added Feature to download ticket as PDF – Added Feature to download ticket as PDF – Added Feature to download ticket as PDF – Added Feature to download ticket as PDF Version 1 7 6 Date 07 July 2024 – Added WhatsApp integration to get agent notifications and respond to tickets via WhatsApp – Added Feature to download report data as a CSV file – Improved Asset loading functionality – Improved Various minor areas – Fixed Several minor issues Version 1 7 5 Date 30 June 2024 – Added Feature to dynamically insert custom field values into email templates – Improved Report accuracy to display more precise data – Improved Various minor areas – Fixed Several minor issues Version 1 7 4 Date 23 June 2024 – Improved UI for a better look and user experience – Fixed Corrected time display to reflect timezone settings – Fixed Several minor issues Version 1 7 3 Date 10 June 2024 – Added Feature to show other tickets by customer in ticket details – Added Feature to keep ticket log separately for agent and customer – Improved Various minor areas – Fixed Several minor issues Version 1 7 2 – Added Logging system for enabling or disabling email notifications for individual tickets – Improved Various minor areas – Fixed Several minor issues Version 1 7 1 Date 05 June 2024 – Added Access role to control whether agents can manage other agent s ticket or not – Added Access role to control whether agents can manage unassigned ticket or not – Improved System of ticket creation by agent – Improved UI for a better look and user experience – Improved Various minor areas – Fixed Several minor issues Version 1 7 0 – Added Feature for enable disable email notification for specific ticket – Improved Various minor areas – Fixed Several minor issues Version 1 6 9 – Improved Various minor areas to enhance user experience and usability – Fixed Several minor issues Version 1 6 8 Date 29 May 2024 Added Feature for auto-scroll to the latest responses on ticket details Added Option for enable disable auto-scroll to the latest responses on ticket details Improved Various minor areas to enhance user experience and usability Fixed Compatibility issue with WPML Polylang plugins Fixed Several minor issues Version 1 6 7 Improved Several minor areas Fixed Ticket auto close issue Fixed Several minor issues Version 1 6 6 Added Ticket hotlink generator for accessing tickets without login Added Placeholders for inserting hotlinks in email templates Added Option to enable or disable hotlink access Added Permissions to control ticket hotlink visibility Added Permissions to control the editability of custom ticket field values Added Enhanced security for access control permissions Added Increased security for encrypted content Improved UI for a better look and user experience Improved Various minor areas for better performance Fixed Several minor issues Version 1 6 5 Date 09 May 2024 – Added Report feature to provide insightful data analysis – Improved Few minor areas – Fixed Few minor issues Version 1 6 4 Date 24 April 2024 – Added Option to show or hide public tickets – Added Option to allow XLSX file upload on ticket and reply – Added Few more placeholders for email templates – Improved Attachment preview system – Fixed Few minor issues Version 1 6 3 Date 22 April 2024 – Fixed Default allowed file types issue – Fixed Few minor issues Version 1 6 2 Date 15 April 2024 – Enhanced Strengthened security measures across the plugin for improved protection – Improved User experience and interface – Fixed Few minor issues – Tested Compatibility with the latest version of WordPress Version 1 6 1 Date 31 March 2024 – Enhanced Implemented additional security measures to bolster protection – Fixed Resolved issue with Email to Ticket menu functionality – Fixed Addressed various minor issues for improved stability and performance Version 1 6 0 Date 24 March 2024 – Fixed Issue with frontend synchronization upon logging out – Enhanced Strengthened access permissions and nonce verifications for enhanced security – Tested Ensured compatibility with the latest WordPress version Version 1 5 6 Date 11 February 2024 – Improved Field placeholders visibility – Fixed Custom field placeholder issue – Fixed Few minor issues Version 1 5 5 Date 08 January 2024 – Added Login with Envato feature – Fixed Few minor issues Version 1 5 4 Date 28 December 2023 – Added Improved email to ticket system -Fixed Few minor issues Version 1 4 9 Date 24 September 2023 – Improved Data fetching behavior – Improved Data caching behavior – Fixed Few minor issues Version 1 4 5 Date 15 February 2023 – Improved Few minor things – Fixed Reply to ticket issue – Fixed Few minor issues Version 1 4 4 Date 23 January 2023 – Added Functionalities for multiple WooCommerce integration – Added Functionalities for same site s WooCommerce integration without API and Webhook – Updated Charset Collate of Database tables – Improved Few minor things – Fixed Few minor issues Version 1 4 3 Date 05 January 2023 – Added Functionalities for auto generate custom field slug – Improved Few minor things – Fixed Few minor issues Version 1 4 2 Date 27 December 2022 – Added Default access for new support agent role – Added Documentation links for Email to Ticket and Mailbox settings – Updated All admin forms default status – Updated Email template group title – Fixed Automatic ticket assign role issues – Improved Few minor things – Fixed Few minor issues Version 1 4 1 Date 17 December 2022 – Added Translation files for Polish language – Improved Few minor things – Fixed Few minor issues Version 1 4 0 Date 10 December 2022 – Added Option for disable ticket creation by guest user – Fixed Email template edit issue in French language – Fixed Ticket assign roles issues – Fixed Translation issues – Fixed Few minor issues Version 1 3 9 Date 26 November 2022 – Added Translation files for French France French Canada German Spanish Spain Italian Portuguese Portugal Portuguese Brazil Turkish Turkey Arabic and Hebrew languages – Added Options for change labels of ticket statuses – Added Options for disable reply to closed ticket – Added Dependency to lite edition – Improved File loading conditions – Fixed License deactivation issue – Fixed Translation issues – Fixed Minor style issues Version 1 3 7 Date 13 November 2022 – Added Ticket Creation on WooCommerce Order through Webhook – Added Missing texts for translation – Fixed Minor conflict and style issues Version 1 3 6 Date 07 November 2022 – Added Close ticket option for customer – Added Auto ticket close option and functionalities – Fixed Email to ticket attachment issue Version 1 3 5 Date 31 October 2022 – Added New way to receive custom field value through Incoming Webhook – Improved Some areas and texts – Fixed Emoji on ticket reply and submission – Fixed Debug log time storing issue – Fixed Minor CSS issue Version 1 3 4 Date 30 October 2022 – Added Incoming WebHook – Added Register form disable option – Fixed Emoji on ticket reply and submission – Fixed Ticket subject and category invisible issue after ticket creation – Modified Login page Header menu Version 1 3 3 Date 17 October 2022 – WooCommerce integration has been added – Profile image upload option feature has been added – Brand color Setting Option added Version 1 3 2 Date 02 October 2022 1 Public ticket option has been disabled which can be enabled from the Support Genix setting panel 2 Option to enable disable the preloader 3 Forgot password option has been added to the login page 4 Assigned To Name has been added to the ticket listing page 5 Ticket deleting option has been added beside the ticket trash Version 1 2 8 Date 13 August 2022 – Fixed WPForms Compatible issue – Improved Email to ticket piping CSS filter Version 1 2 7 Date 07 August 2022 – Update Related URL can be managed from the custom field – Added Search filter by staff – Improved Client email can be hidden from the Support agent on the ticket detail page – Update Customer Profile link can be updated from Support Genix Setting – Added Translation file for German Brasil and France Version 1 2 5 Date 22 July 2022 – Fixed Email piping CSS issue – Added Sequential Ticket ID Option Version 1 2 1 Date 28 May 2022 – Improved Copyright and Powered By Text – Added Ticket page link at the WP Bar Version 1 2 0 Date 26 May 2022 – Fixed Translation Issue – Update Profile Edit Link – Improved Logo and Favicon upload option