Support tickets system for MailWizz EMA
Original price was: $35.00.$17.50Current price is: $17.50.
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Description
Support tickets system for MailWizz EMA Important This extension is compatible only with MailWizz 2 x If you are still using MailWizz 1 x you can still purchase a license for this extension and contact us to provide you the extension compatible with MailWizz 1 x This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application FEATURES – Support tickets and ticket replies management – Support tickets departments management – Support tickets priorities management – Ability to decide whether to offer support only for certain customer groups – Assign users to departments for a fine graned notification system – Allow users to create support tickets for customers – Allow customers to create support tickets – Allow customers to rate user replies to tickets and the timeframe they are allowed to do it – Email notifications for users and customers when new ticket is created or new reply added – Automatically close inactive support tickets after a defined period of time – Automatically assignment of users to support tickets so that two users don t answer same ticket in same time – Ability for users customer to close tickets when leaving replies – Smooth integration with Mailwizz transactional emails feature INSTALL in a few easy steps – Login in the backend of your MailWizz EMA powered website and navigate to Extensions menu – Hit the upload button and select the extension archive and upload it – Enable the extension then click on it s title to go to the extension page from where you can input your details CONFIGURE the extension after the above steps After the extension is enabled a new menu item will be shown in the left-side sidebar that is Support tickets Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page REQUIREMENTS Mailwizz EMA 1 3 4 5 CHANGELOG and UPGRADE Please see the _info folder inside the archive
