Ticketing Expert – Help desk system with email piping

Description

What is Ticketing Expert Laravel App Ticketing Expert Laravel App is a help desk system designed for small to medium sized companies Customers could open tickets after creating an account and staffs can reply to the tickets We have a new app built using Laravel React js and Inertia js and also we still support our old Laravel blade app A user with admin role can create staffs departments etc This system could import tickets from email accounts too Email inbox will be reading using IMAP protocol And staff can reply to the IMAP tickets and that will send to the customer s email So you can use this system as an email inbox too You can configure multiple emails and all emails will be in one place Easy to manage those emails for the support staff as they don t have to login to multiple email accounts In addition to that you can do email campaigning too using the application You can create email templates and schedule an email to the selected users We have a SaaS version of this application Please check the below link Ticketing Expert SaaS Blade app Demo Login Details Note Some how codecanyon s Live preview is not working so click the below URL to see demo Ticketing Expert URL https demo ticketing expert Admin login details – Username admin modulespanel com Password admin1234 Staff login details – Username staff modulespanel com Password staff1234 User login details – Username user modulespanel com Password user1234 Major features of the system 1 Department wise tickets 2 Private and Internal notes 3 Canned Responses 4 Import tickets from email using IMAP 5 Staffs to department assignment 6 Email notification for ticket opening and ticket reply 7 Multi language support 8 Ticket Tags 8 Permissions 9 KB and FAQs 10 email campaign feature 11 Announcements 12 Ticket Feedback 13 Advanced Staff Permissions 13 Convert Ticket to KB Article 14 Multiple Themes Department and IMAP settings By default Email piping is not enabled in this system Admin can enable IMAP import feature To enable the IMAP feature admin should go to the settings and enable it In settings page there is settings called IMAP When you click on the edit link a page that will allow you to enable or disable the IMAP feature will be displayed After enabling go to departments and add or update departments with IMAP server details and SMTP details Admin and staff can add or edit the departments Use different Email and name for different departments Tickets that opened to a specific department Email will be visible to Admin and staff in that department After adding the SMTP and IMAP details Wait for maximum of 5 minutes to validate the IMAP and SMTP details This system support Multi language By default we have added support for English Spanish and French You can add new language and can switch to that by selecting language from a drop down User Staff and Admin This system has three types of users User User can be a customner who would like to communicate with a company staff User might have some issues that should be resolved Then they register and open a ticket When opening a ticket they should select a department Staff Staffs are responsible to give reply for the users a staff can be part of one or multiple departments A ticket opened to a department can be seen by any staff belongs to that department and any of them can give a reply Admin Admin can mainly add Staffs to the system Alter Settings Add language Admin can enable or disable IMAP email import feature This is the high level explanation of the features A detailed user manual and installation doc will be provided along with the app code More details about the product can be found from the link https demo ticketing expert docs index html Change Log v1 6 0 2024-02-12 Imap import fixes v1 5 0 2023-04-25 Now we can set up a default language for the system Each user can select a language Emails are now sending based on the language chosen by the user For that we converted email templates to multi language email templates KB and FAQ are now Multi language So the FAQ and KB will be displayed based on the language choosen from the drop down v1 4 1 2023-01-29 Installer bug fix user registration bug fix Code enhancements v1 4 2022-12-10 UI Improvements Theme change feature added Announcements feature added Convert a ticket to article Advanced Permission system for staffs added Ticket Feedback System Added Bug fixes v1 3 2022-10-12 Product feature added Bug fixes v1 2 2022-02-01 Email campaign feature added User group feature added Admin can manage users now v1 1 1 2021-11-12 Installer bug fix microsoft office 365 email import bug fixed v1 1 0 v1 1 1 2021-08-20 Installer Added Improved look Bug fixes Canned Responses FAQs and KB Average Response Time Ticket Tagging v1 0 0 Initial Release