Z Desk – Support Tickets System with Knowledge Base and FAQs
Original price was: $59.00.$29.50Current price is: $29.50.
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More Information
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Description
Z Desk Support Tickets System with Knowledge Base and FAQs Z Desk is a comprehensive support ticketing system designed to streamline customer support It includes features like live chat article posting and FAQs management The system allows for the creation of multiple departments and user roles tailored to meet your specific needs Flexible Module Management If you only require ticketing and live chat functionalities you can easily disable the Knowledge Base FAQs and Announcements modules through the settings Key Features Mobile Friendly LTR RTL Theme Layout Simple Installation Wizard Supports PHP 7 2 to 8 3 2FA via Email Email to Ticket Email Piping Dashboard and Statistics Multiple Departments Assign Multiple Users to Departments Ticketing System Guest Ticketing Live Chat for Registered Users Ticket History Ticket Feedback Ticket Notes with File Attachments Ticket Tasks Auto Close Tickets Envato Purchase Code Verification for Tickets Chats Generate Reports pdf Email and Website Notifications Knowledge Base Logged-in Users Only Content Option Articles FAQs Social Media Sharing for Articles Helpful Not Helpful Voting FAQs Management Announcements Module Unlimited User Roles Unlimited Staff Members Canned Replies with Placeholders Custom Fields Tickets Creation Area Assign Tickets to Agents Change Ticket Department Change Ticket Priority Change Chat Department Option to Show All Tickets or Only Assigned Roles 3 Colors for Public Pages Generic User Login and Registration Login with Username and Email Address Social Login with Facebook Google Twitter and VK Google reCaptcha Secured Against XSS SQL Injection and CSRF Timezone Adaptive According to Every User s Setting Add User from Admin Panel Edit User User Profile Settings Users List and Search with Different Filters Date and Time Formats Password Strength Setting Users Invite System Email Verification for Registration Send Email to Registered User Email Templates Backup Options Cookie Consent Popup Manage Active Sessions Remember Me Option Reset Password Maintenance Mode Custom Pages Pages Management Supports SMTP Send Test Email Google Analytics Ajax Based Translation Ready Based on CodeIgniter 3 Bootstrap 5 Main Website Requirements Linux Hosting PHP Version 7 2 MySQL Database Internet Connection mod_rewrite for URL Rewriting mbstring GD Library cURL Mail and SMTP Email with IMAP Support IMAP Module Library ZipArchive DOM Extension Email to Ticket Feature The Email to Ticket feature also known as email piping empowers users to seamlessly convert incoming emails into support tickets This functionality enables the creation of new tickets based on received emails and facilitates the posting of replies directly within the system effectively tying responses to existing email threads In essence this feature bridges the gap between your email communication and ticket management providing a streamlined and integrated approach to handling customer queries and support requests It requires a minimum of PHP 8 1 installed on your server What s Meant by Translation Ready This means that you can customize or add your translations by modifying the language files You can also add your favorite language translations but the post content e g articles etc isn t supported for multiple languages Are you an Envato Author Z Desk is also helpful for Envato Authors e g CodeCanyon Themeforest etc who want their buyers to verify purchase codes and check support expiry before creating tickets and chats This option can be easily enabled or disabled in the settings Support If you encounter any issues please feel free to contact me via the email address provided in the documentation or through my profile Live Demo Login Super Admin superadmin website test Agent agent website test User user website test Password All Roles 12345678 NOTE In the demo mode some of the actions are disabled
