WooCommerce Refund And Exchange with RMA – Warranty Management Refund Policy Manage User Wallet

Description

WOOCOMMERCE REFUND AND EXCHANGE WITH RMA PLUGIN IS AN OUTSTANDING WARRANTY MANAGEMENT SYSTEM THAT EASILY PROCESSES RETURNS REFUNDS AND EXCHANGE REQUESTS WITH AUTO RE-STOCKING GLOBAL SHIPPING WALLET INTEGRATION USER WALLET REFUND POLICY MANAGEMENT WITH AUTOMATED EMAIL NOTIFICATIONS FEATURE A complete solution for your WooCommerce store s Return Merchandise Authorization RMA policy is the WooCommerce Refund and Exchange with RMA plugin WooCommerce Refunds give retailers a simple setting in which to set up and manage Returns Refunds Exchanges and other associated difficulties WooCommerce Refund and Exchange Lite Download the free version now Features of the WooCommerce Refund and Exchange With RMA Plugin So let s examine each feature of the WooCommerce Refund and Exchange With RMA plugin in further detail SMS Notification For Customers And Merchants The refund and exchange plugin gives you the ability to send sms notifications using the Twilio integration With this feature both merchants and customers will receive SMS notifications for refunds exchanges and order updates This keeps everyone informed in real-time ensuring that customers feel valued and merchants stay updated on every transaction Refund Shipping Charges With the WooCommerce refund plugin customers can get a refund for the shipping charges as well If the admin can utilize this feature to win their customer s trust in their WooCommerce store But it is also important to note that this feature does not work with partial refunds shipping charges are not refunded in those cases Note This only works for WooCommerce Refund The merchants can make the settings to allow customers to submit a refund request Once the refund request is accepted then the merchants can proceed the refund procedure using this plugin The buyers can send multiple refund requests within the allowed days even if any request is already processed It means the user can send a refund request for an ordered product multiple times even if any of the previous refund request is processed Exchange A new order is created for the exchanged product after the consumer submits an exchange request for one or more items The best part is that you may include attachment functionality in your exchange request The WooCommerce default payment method is used to pay the additional amount if the exchange amount is more than the new product amount The user can send multiple exchange requests up to the available days and if any request is already processed It means the user can send an exchange request for an ordered product multiple times even if any of the previous return request is processed For refunds exchanges and cancellations you can use the manual way to display the bank details field Add Custom Status To Mark Your Progressing Refund and Exchange Process Refund or exchange is achieved in multiple steps The WooCommerce refund and exchange plugin allow merchants to set the custom status for each step Some common status includes refund-requested refund-approved refund-canceled exchange-requested exchange-approved exchange-canceled etc When a buyer requests a refund on a product then order status becomes Refund Requested And when the refund request is approved then order status changes to refund approved or when the refund request is canceled then order status becomes refund canceled Similarly other status can be set accordingly by the merchants as per their convenience Availability Refund and exchange feature is available up to a certain number of days when the order is completed When the order status is completed then the user is able to send a refund and exchange request If anyone of the requests is in the process then another request can t be sent It means both refund and exchange requests for an order are not placed simultaneously for an order Tax Handling The merchant can include the tax in the refund amount If the include tax setting is enabled then the user can refund or exchange products with tax included product price If a merchant disables include tax setting then tax price is not calculated in a refund as well as exchange Include tax setting is separate for both refund and exchange process for WooCommerce RMA Auto Accept Refund Request If a merchant wants to auto accept the refund request then can enable it from the setting option in the plugin With auto accept when the user requests for any product refund the request is automatically approved and the merchant gets a notification email regarding that refund request to proceed the refund payment process Refund Exchange for Guest User Return and exchange requests can be submitted by both guests as well as registered users There is a page created with name Refund Exchange Request on extension activation where the guest user enters their order id and email address and proceeds with refund exchange request Minimum Order Amount Merchant can set the minimum order amount as a threshold amount Any order below this amount cannot request for refund and exchange Sales Items This feature prevents sale Items from the refund and exchange request If this feature is enabled then the customer can t send the refund or exchange request for sale items Email Notification The merchant can also customize user notification email from the backend Notification include Refund request sent notification Refund request received notification Refund request approved notification Refund request canceled notification Exchange request sent notification Exchange request received notification Exchange request approved notification Exchange request canceled notification Product Disable The merchant can disable refund and exchange features on any chosen product There is an option in the Advanced Setting section on the product edit page to disable refund and exchange for that product Handling Fee The merchant can add handling fees for both refunds as well as exchange request This fee may be inventory management fee shipping fee etc according to the admin Category Disable The merchant can remove the option of refund and exchange request from any specific product category by disabling it in the backend setting Multiple Request Handling The merchant can enable disable multiple refunds or exchange requests for an order If a merchant disables Multiple Request handling then either refund or exchange request is processed for an order at a time Manage Stock The merchant can manage the stock of the returned or exchanged product when a request is completed If the setting is enabled then an exchanged or refunded product is added to product stock Custom CSS The merchant can add custom CSS to modify the refund and exchange request form if required Customer Wallet The merchant can enable this feature to send the refund amount into the customer wallet instead to refund the amount with other gateways Wallet Payment To make payments for any purchases you can simply add the customer s wallet as a payment gateway We ve also developed an automated solution for this We re happy to let you know that the WooCommerce Refund And Exchange with RMA plugin and our Wallet System for WooCommerce work together flawlessly i e they both are fully compatible with each other As a result you can give it a try rather than suggesting another wallet system to your store Manage Customer Wallet You can effectively manage your customer s wallet as well as review their past and current tractions based on it utilizing our plugin s customer edit page Shortcode for Customer Wallet Adding a shortcode to display the Customer Wallet on any desired page is no more a hurdle in your way You can also specify a distinct shortcode for your customer wallet and let it be utilized by your customer s ease Cancel Order Merchants can add cancel order features to their WooCommerce store Using this feature of the plugin customers can cancel the ordered products which they no longer need Catalog Settings Catalog settings allow merchants to group products based on timely requirements such as during festive days merchants can set catalog of products for festivals and frame a common refund and exchange based WooCommerce Return policy for that Send Return Ship Label With this setting enabled merchants can send return ship labels to the customer for return shipping of the product s Merchants can also create ship label return exchange form templates using shortcodes Refund Policy Merchant can enable this feature and set their WooCommerce Return Refund policy in two way with this WooCommerce RMA Plugin Price based policy Time based policy Enable Exchange Request With Same Product or its Variations Now buyers can exchange their ordered product with the same product and it s variations Custom Email Template for WooCommerce Refund Plugin Now you can also send a well customized email return exchange form templates during refund and exchange Define Exchange Rules for Exchange Request Form The admin can effectively define your Exchange rules in the backend of their website This would help their users understand their exchange rules while initiating their product refunds Enhance Your Button Designs You can effectively enhance the look and feel of your alert messages and button designs utilizing the additional CSS code Employ Validation on Guest Form Entries You can easily add validation to your guest form entries and ensure that all users enter factual data when updating their forms The guest users will now also get a chance to select the type of request i e whether they are reaching out for cancellation return or refund As soon the guest user hits the submit button he will be redirected to the selected queries page For example if you have a refund request you will be redirected to the refund page Benefits of WooCommerce Refund and Exchange With RMA Plugin A weak refund and exchange process can be a headache for your customers WooCommerce exchange product plugin can be an ultimate solution that would make the RMA process of your store smooth and simple and would eventually retain your customer and avoid churning after the post-purchase Customers will be redirected to the exchange form directly from the shop page WooCommerce Refund And Exchange With RMA plugin is an all-in-one RMA solution therefore merchants don t have to hunt for additional plugins for varieties of different tasks WooCommerce refunds plugin automates many processes which speeds up the RMA Thus merchants can save a lot of their time to invest in other valuable activities For example the auto accept feature of the plugin when set can automatically accept the request made by the customer and notify the merchants about it directly in the email inbox This text setting of the plugin allows merchants to change the text they want to see on the click buttons Thus merchants have high freedom of customizations If merchants don t want to offer refund and exchange on certain products they can disable it from that product page Thus this plugin gives access to individually manage each and every product Merchants can write down general refund policy rules and display it directly in the refund form This gives a quick idea to the customers about the refund guidelines The wallet feature of the plugin makes it easy for consumers to receive their refunded amount directly in their wallet Later they can use it for buying other products The feature of partial order cancellation makes it possible for the buyers to cancel selected products from the whole ordered products This saves the time and efforts of the shoppers Buyers can write notes send reasons for the refund or exchange request along with the image attachments This makes it easy for the buyers to clearly express their point of view and gives a sense that the merchants are listening to their queries which build trust and confidence WooCommerce RMA Plugin Compatibility 1 Compatibility With Wallet System For WooCommerce The WooCommerce Refund and Exchange with RMA plugin is compatible with the Wallet System for WooCommerce enabling the store manager to simply manage all the wallet features through a single dedicated wallet system This integration has several advantages including Customers are no longer required to keep a payment method or other medium of exchange on hand in order to pay for refunds and exchanges because they can utilize the amount in their wallets Customers can track all of their exchanges and refunds in one place which makes it much easier for them to keep track of their expenditure Since customer refund and exchange transactions will be processed by the WooCommerce security system this integration adds an extra degree of security for customers Refund amount in coupons can also be managed effectively in the wallets and can be utilized for future purchases too 2 HPOS Compatibility WooCommerce Refund And Exchange with RMA is fully compatible with WooCommerce High-Performance Order Storage HPOS Previously known as Custom Order Table allows you to use an alternate storage mechanism for your WooCommerce Store In simple terms it allows you to store order data in custom tables so your WooCommerce store keeps running smoothly during festive seasons BFCM Diwali and Christmas when the order volume of product variations and other products is high 3 Compatibility with WooCommerce Cart and Checkout Block WooCommerce RMA is now compatible with the new WooCommerce Cart and Checkout Block feature of WooCommerce These blocks are part of a ground-up rebuild of the checkout flow based on industry best practices that offer conversion-optimized features and a simplified shopper flow The inbuilt wallet payment gateway is also working on the checkout page concerning the WooCommerce block Live Demo Visit a demo to experience the powerful features of Plugin and explore Frontend demo of WooCommerce Return Refund And Exchange Click here Backend demo of WooCommerce Return Refund And Exchange Click here Frequently Asked Questions Q How to make the Refund Exchange button visible on store pages using this RMA plugin A Admin need to perform two different settings to enable these different refund and exchange buttons If you want to see the Refund button then follow these steps Go to the WooCommerce – Settings – RAE Setting – Refund Products and set the following necessary settings Enable refund request Set the maximum number of days Select the order status in which the order can be refunded If you want to see the Exchange button then follow these steps Go to the WooCommerce – Settings – RAE Setting – Exchange Products and set the following necessary settings Enable exchange request Set the maximum number of days Select the order status in which the order can be exchanged Q Can the admin put some customized refund policy according to the site on the refund exchange form A Yes the admin can put a customized WooCommerce Refund Policy by going into WooCommerce – Settings – RAE Setting – Refund Products – Refund Rule Editor and put the matter in the description box given as the refund rules Q Is there any shortcode for wallet features in the RMA plugin A Yes RMA plugin provides a shortcode ced_rnx_customer_wallet to give admin an option to use the wallet anywhere on the frontend Q Is there any shortcode for Guest User features in the RMA plugin A Yes the admin can use ced_rnx_refund_ex_form shortcode to give guest users a feature to request for refund and exchange functionality anytime Q Is there any feature which allows both customer and admin to communicate with each other while processing a refund or exchange A Yes the admin can communicate with customers in an order through the order messages functionalities which can be enabled through WooCommerce – Settings – RAE Setting – Common setting – enable order messages and admin can enable the email for the same Q Is there any email functionality provided by the plugin for refund exchange cancellation A Yes RMA plugin provides an automated streamlined Email functionality for refund exchange cancellation request and process admin can enable those emails from the WooCommerce – Settings – RAE Setting – Mail Configuration setting This plugin is not subjected to GDPR compliant as it does not store any sensitive data of a user It only holds information related to software which is run by WordPress WooCommerce of the holder Thank-you for your interest in WooCommerce Refund and Exchange WP Swings If our documentation doesn t contain the solution to your problem you can visit the WP Swings Forums Community Create and Revamp your eCommerce store with WooCommerce Services Changelog 12-09-2024 – Ver 3 2 3 New Compatibility with the latest WP 6 6 1 and WC 9 2 3 New SMS Notification Through Twilio for View Order Message Feature exchange Feature and Refund feature to admin and customer both 11-03-2024 – Ver 3 2 2 New Exchange feature enhancement remove multiple in exchange process New Allow shipping costs refunded too Only Work For WooCommerce New Enhancement on guest form to select request type New Compatbility with latest WP 6 4 3 and WC 8 6 1 06-12-2023 – Ver 3 2 1 New Compatibility with Latest WP 6 4 1 and WC 8 3 1 New Compatibility with WooCommerce Cart and Checkout Block 09-11-2023 – Ver 3 2 0 New Latest WP 6 4 and WC 8 2 1 Compatibility New HPOS Compatibility 25-04-2023 – Ver 3 1 9 Fix Plugin Stability Fix Compatibility with latest WP 6 1 1 and WC 7 5 1 along with php8 version 29-03-2023 – Ver 3 1 8 Fix Plugin Stability Fix Compatibility with latest WP 6 1 1 and WC 7 5 1 along with php8 version 01-02-2023 – Ver 3 1 7 Fix File attachments for order message functionality Fix Compatibility with latest WP and WC along with php8 version 07-10-2022 – Ver 3 1 6 New Showing Bank Details field on the manual method New Adding exchange attachment field New Wallet System for WooCommerce plugin compatibility Fix Compatibility with latest WP and WC along with php8 version 17-06-2022 – Ver 3 1 5 Fix Compatible with latest WP and WC 15-02-2022 – Ver 3 1 4 New Change author from MakeWebBetter to WP Swings New Notice display of current version for WP Swings New Minor Bug fixes New Compatible with latest WP and WC 25 11 2021 – Ver 3 1 3 New Add the order id shortcode for rma order message New Add exchange rule for the exchange request form Fix Add the validation for Guest Form When using the shortcode Fix Compatible with Latest WP and WC Fix Add the CSS to enhance the button and alert messages 27 08 2021 – Ver 3 1 2 New Add refund rule editor for refund form New Compatibility with Latest WP 5 8 and WC 5 6 0 Fix Fixed the bugs and issues 05 03 2021 – Ver 3 1 1 New Attachment limit setting on Refund Form New Compatibility with Latest WP and WC Fix Made some changes to settings description text Fix Cancel Product button issue for guest user Fix Refund Policy Empty field saved issue 04 10 2019 – Ver 3 1 0 New Deduct WC-Coupon amount from Refund Exchange Amount New Hide the Refund Exchange button from the front-end New Disable Refund Exchange mails to customer New Hide Wallet on front-end when wallet is not enable Fix HTML tags removing from text editor from custom template Fix Saving image in email header and footer section Fix Adding double quantity product on order cancel Fix Refund Amount added to wallet for the first time Fix Refund Exchange Guest form session Fix Cancel Product Form cancel whole order 04 10 2019 – Ver 3 0 0 New Short-code for Guest user Refund Exchange form New Pay button link in Exchange approved mail for Extra Exchange Amount New Compatibility with latest WP 5 2 3 and WC 3 7 0 24 04 2019 – Ver 2 1 5 New Added remove button for refund and exchange reasons Fix Blank field validation For pre-defined refund and Exchange reasons 01 06 2018 – Ver 2 1 4 Fix RAE Configuration WordPress url tweek 23 05 2018 – Ver 2 1 3 New Order Order s Product Cancel Mail For Admin New Confirmation From Customer Before Order Order s Product Cancelation New Wallet Settings Tab Creation in RAE Settings Fix Shipping Fee Calculation Issue for Refund Approved Mail 26 03 2018 – Ver 2 1 2 New Auto update extention from dashboard functionality added New Purchase code varification added to use extention 16 03 2018 – Ver 2 1 1 New Formatted Billing Formatted Shipping Address Shortcode Added for RAE Mail Configuration New WooCommerce Refund And Exchange WC-Vendor Addon Compatibility 09 03 2018 – Ver 2 1 0 New Manual Refund or Exchange feature New Show Sidebar in Refund or Exchange Request Form Setting added New Add to cart button display setting on time of exchange New Some hooks added in refund and exchange request form New Partial order order s products cancel feature New Design Renovation New Help Section Added Fix Bug fixes 11 12 2017 – Ver 2 0 0 New Return Shipping Label Feature New Price based Refund Policy Listing in Product Page Product warranty Feature New Full admin Control in Stock Management New Full admin control in Refund Money New Refund Exchange form Template Overridden through Theme Fix Tax Calculation Issue Fix Currency separator issue Fix Bug Fixes 25 10 2017 – Ver 1 1 2 Fixed Compatible with WooCommerce 3 2 x Fixed Bug Fixed 26 08 2017 – Ver 1 1 1 New Email Template Modification New Order short codes for Email New Exchange With same product or its variation 06 07 2017 – Ver 1 1 0 New Compatible with woocommerce 3 1 0 New Customer can also exchange order in less old order amount and left amount refunded to customer New Quantity will be updated on time of cancel order New Admin can also refund amount later in case of wallet disable New Customer can select refund method on time of product refund like wallet refund and manual refund Fix Quantity update issue fixed on time of exchange and refund Fix Exchange button only visible on in stock simple product in shop page 30 05 2017 – Ver 1 0 10 Fix Issue Fixed 20 04 2017 – Ver 1 0 9 New Compatible with Woocommerce v3 0 x New Add Product Catalog Feature for the different refund and exchange days per catalog New Add Refund Policy Settings according to Time and Price Based Fix Hide Add to Cart Button On Exchange Fix Product Refund and Exchanged quantity accepts maximum bought product quantity 21 02 2017 – Ver 1 0 8 New Add Cancel Order Feature for the customerstt New Add Setting Page for changing texts on Frontend 03 02 2017 – Ver 1 0 7 New Add Setting to provide and change Customer Wallet Amount New Add Shortcode to display the customer wallet on any page New Add Coupon Regenerator for changing wallet coupon of the customer Fix Wallet Deduction for Pending Payment Orders 28 01 2017 – Ver 1 0 6 Fix Wallet Deduction while Payment Fix Use of Wallet Coupon on Cart Page Fix Exchange button visibility on shop page 03 01 2017 – Ver 1 0 5 New Add New Payment Gateway for using wallet amount New Add Setting for Cancel order amount in user wallet New Add setting to enable Request for selected order status New Add setting of Custom CSS for refund and exchange request form if required New Add setting of Wallet Registered User refund amount is added to wallet New Add setting to resolve theme compatibility issue New Add custom CSS setting for refund and exchange form 05 12 2016 – Ver 1 0 4 New Manage Stock of exchanged and refunded products New Add Header Footer to email Content Update Make Mail Notification Design more attractive 08 11 2016 – Ver 1 0 3 New Add minimum number of days for auto accept refund request New Multiple request handling feature Update Make refund and exchange request form more user friendly Update Make user interface clear 27 09 2016 – Ver 1 0 2 New Add exchange feature for all product type New Automatically accept refund request New Refund product including Tax New Refund and Exchange for guest User Update Update Language file Update Make Mail Notification Design more attractive Fixed Exchange Variable product listing 17 09 2016 – Ver 1 0 1 New Create a setting to show hide Reason Description for refund and exchange request form Update Make Refund and exchange form compatible with all themes Update Make notification more clear and user friendly 14 09 2016 – Ver 1 0 0 Initial Release