Support System-Live Web Chat Client Desk Ticket Help Desk

Description

Best Support System is self-hosted support ticket application It handle support ticket manage email ticket collect any payment by paypal It has easy installer so you don t need any programming skill We will keep update reqularly and it has auto update feature Features Summery Easy Web Installer Easy to use step by step installer wizard will let you install get your service up and running within minutes Requires no programming skills Remote Server Login Single sign on SSO It s a special and unique feature If you have any existing service with lot of existing user And you want to use that service s login in this application then you can do that easily in this app Web Chat Live web chat feature added You client can contact with your agent using live chat You can set easily everyting Knowledge Base All site are full of knowledge article If any visitor missed any knowledge then it will suggest always on ticket opening So it reduces ticket volume Email to Ticket Email Piping Tickets can be created by simply sending an email Ticket responses can also be created by replying to the same email User feedback Feedbacks are collected through special emails sent out to user with a like and a dislike button These buttons link to a feedback form which the users can use to provided their detailed feedback It s a unique feature of this application Proactive Search Easy to use search smart search engine can find relevant articles even with spelling mistakes Timezone Control It s another unique feature of this application It auto control the timezone based your user s IP That means user will see user s timezone time and Admin will see admin t timezone time Highly Secured Uploaded file security CSRF protection brute force security admin user login failure auto backoff auto suspicious IP block You can also manally block any ip or release any ip Category-wise Custom Fields You can set category wise custome field on ticket creation We know all field are not suitable for all category so we can add field for all category or for indivisual category You can add envato purchase key verification input box as well Social Network Integration It has Envato Google Facebook Twitter LinkedIn GitHub and Yahoo user s login module You can choose all of any It has a nice control panel for social network integration Customized Payment It s a very useful feature You can set a payment of any amount for any service i e hosting fee maintenance fees from on any ticket when required Envato module integration Product code verification and support duration checks with envato API And also Login Using Envato Button Multiple Text Editors Use the rich text editor of your choice Customizable Roles and Privileges Create user groups with roles and privileges of your choice and add the intended users to the group You have full control your application You can create any named role with any privileges Additional Menus Create your own customized menus through the admin panel Easy Customizable Email Templates and Canned Message Modify pre-existing templates to send emails to customers we don t want to say much on it Our hardly request to see once in live preview then you will see how easy it is Easy Customizable Canned Message It also same as email template So easy to design or write any canned message Announcements or notifications Create announcements or notifications for visitors or admin users or both with start time and end time Sometimes you may want to display any message to your visitor then you can use it Multiple Theme Any App Color It has multiple theme and you can choose any color of that theme We will design many theme in future time to time in future version It has auto update feature so you will get all theme in future Manage File Upload Limit file upload with size and type And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded So no one can download any private file if they have the file direct link too Auto Update System You will get a notification with update details when updates comes then you just need to press a button to update Thats it Multi-Languages Yes it is supported multi-language You can also choose language separately for Admin Panel and Site Admin Notification There there two type of setting for admin notification First one is Email Notification and second one is On Screen Notification Ticket Auto Closing Ticket auto closing feature added Ticket will be close by your settings GDPR Compliance Yes It has GDPR Compliance setting you can enable it easily Work Log Staff can add work log and can see the full work log in ticket details Ticket Auto Assign Rule Ticket auto assigning rule added By this feature you can set your rule for assign This rule will be work like a supervisor Ticket Auto Closing Admin can create ticket on behalf of client Admin Note Admin can add note on Ticket or Client Lifetime License There are no recurring fees Purchase once and use it for lifetime Demo Site Infomation User Visitor Login URL https demo appsbd com support-system User user support com Password user Admin Panel URL https demo appsbd com support-system admin User admin Password admin Agent Panel You can create any role like agent supervisor etc in this app and give access as your requirment We have created a agent role for demo which auth info are given below URL https demo appsbd com support-system admin User agent Password agent It is our humble request to visit demo site Remote Server Login Configuration video Special thanks to Marc Bah cheickmarc for help us in French Translation and Freddy oliverdega for help us in German Translation Change Log Documentation Click Here to see Best Support System Documentation