WeHelp – Ticket Support System

Description

ABOUT WeHelp Ticket Support System WeHelp is a PHP system developed to offer your clients a great user experience Clients can search for FAQS that added by admin if they don t get any result they can submit new Tickets or Bug Reports and keep in touch with you or your Agents Also when the support is done and a ticket is closed and give it priority WHY Choosing WeHelp WeHelp is built on believing that serving better to your customers is key to leading in now day markets By providing professional support to your customers rapidly you can build trust of customer which again most vital part of success For this purpose we build powerful support ticket management platform which allows you to manage all tickets with multiple ticket status as per requirements LIVE DEMO Try Before You Buy Website Demo http elmanawy info demo wehelp Client Account http elmanawy info demo wehelp Email client wehelp com Password 123456 Admin Panel Account http elmanawy info demo wehelp admin Email admin wehelp com Password 123456 FEATURES Security Totally secured system SQL injection XSS CSRF Built on powerful CodeIgniter Framework that has been tried and tested by millions of developers Passwords are encrypted using PHPass library to make sure your data is safe User Registration System Login System comes with a Forgotten Password page to allow users to reset their password via email Prevents spam by making sure the email address is unique and valid Passwords are encrypted using PHPass library to make sure your data is safe Users can register for an account using the quick and easy register Popup Clients Any register user can login forget password Having awesome profile include member information and his tickets Mange or update his information in profile settings country name username gender user profile Clients can create tickets either by registering an account Client submit a ticket with subject message attachment file Receiving E-mail for each ticket reply with respective ticket status Client Search for his problem in knowledge base section Contact with support using contact form and contact information Admin Panel Flexible control panel system with full options Only admin role can login admin panel You can choose display language English or Arabic for website and admin panel Change website settings name logo favicon timezone site description SMTP settings direction Change website SEO settings meta description Change Contact information email phone Manage Members Edit Delete Add and view member information and change their member role Regular member admin Create unlimited departments for articles and manage it add edit delete view Create unlimited articles for common problems and mange it add edit delete view Mange tickets and reply on it mange the status otherwise closed or open and priority of it hight low medium Totally with this admin panel can manage and control every thing appear in website with full option Admin Can turn on off submit tickets Admin can set the knowledge base articles as Public private register users Trendy website interface included Home page with Awesome slider All departments of Knowledge base latest Articles added Search are for articles Area for submit a ticket Single page for every department with its articles Single page for search result Single awesome page for article with more details related articles and latest articles added Custom print page for article User Profile included all details about client and his tickets Contact form to make your client reach you easily Login register forget password modal Other Features DISQUS tool integrated to allow you comment on article Read documentation to now how to add it in your website Translation is ready for Languages English and Arabic RTL Support for admin panel and website Google Recaptcha for contact form Awesome template email for new reply and forget password E-mail for each ticket reply with respective ticket status Build trust base of your customers by helping them quickly and thoroughly Serve better your customers with minimum time-span One place for all common problems Easy to install and usability without any coding knowledge needed Awesome Design for Website and admin panel Fully Responsive for Website and admin panel Clean Code with hight performance Easy Customization Friendly with SEO High performance Supporting Google Analytics Sitemap More features will coming up SYSTEM Backend Framework Built on CodeIgniter version 3 Frontend Framework Built on Bootstrap 4 Requires PHP 5 6 to 8 Supports MySQL Mysqli Supports SMTP Email PHP Mail REQUIREMENTS Code Editing Software eg Dreamweaver Sublime Text or Notepad Web Browser for testing eg Google Chrome or Mozilla Firefox FTP Tool to upload files to Server eg FileZilla Read documentation carefully to guide you how to install application SUPPORT – Provide excellent support with a fast response rate – Patch and fix any bugs or broken content – Help get you setup and installed – Answer any questions you may have CHANGE LOG Version 3 9 Released 25 August 2024 1- updating to php last version Version 3 8 Released 30 April 2023 1- Adding Sitemap 2- More features for SEO Robots Meta Twitter og Meta Keywords Meta Descriptions Version 3 7 Released 04 February 2021 1- Improve the search engine of Knowledge Base Version 3 6 2 Released 05 September 2020 1- Fixing issue in timezone Version 3 6 1 Released 30 January 2020 1- Fixing design issue Version 3 6 Released 9 November 2019 1- Supporting Google Analytics Version 3 5 Released 5 August 2019 1- Admin can set the knowledge base articles as Public private register users any visitor can see the head of article only but the users can view the full content based on the status of article Version 3 4 Released 18 June 2019 New Features 1- Ability to Turn On Off submit tickets and displaying a message for visitors in case the submit tickets is turned off 2- Adding Google Recaptcha to contact us form 3- Adding direction Option You can choose direction RTL Or LTR from admin panel to display the direction of website based on your language Updated 1- Adding external login page 2- Fixing issue in pages module 3- Removing meta keywords It s not become useful for SEO 4- Removing Google Version 3 3 1 1- Adding Disqus comments username dynamically Version 3 3 Released 25 April 2019 1- Fixing issue in design Version 3 2 Released 17 April 2019 1- Client can set the ticket is open once he reply on ticket 2- fixing issue in social media appearance 3- Pages URL friendly Version 3 1 Released 16 April 2019 1- RTL for emails templates Version 3 0 Released 13 April 2019 1- Translation is ready for languages English and Arabic 2- Fix issues in design 3- Change the banner of home page to make it more easy to use Version 2 0 Released 27 March 2019 1- Create Pages Module ex terms condition Privacy Version 1 6 Released 13 January 2019 1- Fixing css issue Version 1 5 Released 02 December 2018 1- Admin receive an email for new tickets and tickets replies 2- You can attach pdf file in tickets — Check Documentation for changing files Version 1 4 1 Released 25 November 2018 1- Adding created option in user module Version 1 4 Released 08 November 2018 1- Creating Note option for administrators when they are replying on tickets This notes appear to administrators only 2- Last reply on each ticket to make administrators and client filter they tickets and reply you need to run this query ALTER TABLE tickets ADD COLUMN last_reply DATETIME NULL AFTER important 3- Send Email Library Dynamically –You can check documentation to show which files is changed Version 1 3 2 Released 1 November 2018 1- TextEdotir allow different functionality with XSS read documentation carefully to install it Version 1 3 1 Released 31 October 2018 1- Update UX for Responsive Version 1 3 Released 28 October 2018 1- Fixing Security issue 2- Delete Conformation alert before delete record for each admin panel module Version 1 2 Released 23 October 2018 1- Update Ux for website 2- Fix contact form bug Version 1 1 Released 22 October 2018 1- SSL Support 2- Cut Images URL from logo favicon Database You also need to replace view files 3- Fix Responsive Bug Version 1 0 Released 19 October 2018 – Initial Version Reach US Best Regards Marwa El-Manawy