Mobijet ADMIN – Manage Monitor Agents Customer Payments Android iOS Flutter app

Description

Version 1 0 16 Supports Flutter 3 16 9 Last updated 12th March 2024 Files Included Full Flutter Source Code iOS Android InstallationGuide Backend Firebase Google Cloud Platform User App Agents Customers Buy Mobijet User App Technologies used Flutter framework Firebase backend Agora GIPHY This is Exclusive Product License from Envato Change Colours Theme AppLogo Other Graphic Assets Mobijet Admin is used to Manage monitor Mobijet Agent Clients Customer Support Tickets It has variety of useful monitoring features It offers Admin a set of tools for Monitoring agents customer and their chats ADMIN APP FEATURES LIST Secure Admin Login Login from Admin Email Password Login for Admin Set Security PIN Multi-Device Login Dashboard Stastics Agents Customers Departments Tickets Groups Agent Chats Count View Current Second Admin Statistics View Agents Customers who are online Recent Support Tickets Recent Agent s Group Chat Recent Individual Chat View Reports Complains by Users Recently Joined Customers Agents Activity history Alerts button All Customers View All Customers Add Customers Manually with Email password OR Phone For manually added customers with Email Id Ask them to use the FORGET PASSWAORD option at the Login Page Search Customers by Name User ID Firebase UID Phone Email Sort by Approved Blocked Pending Online Customers View Customer Profile View Account Current Status Approve Block Customer with message View Account alert message View Edit Customer s Name Phone Email Photo Customer Ticket Counts View Customer Ticket List View Customer Device Information View Lastseen Joined on Account created by Firebase UID View Current Login Status View Notification Delivery Status Force Logout Customer Will be logout from thier device View Customer Notification View Android iOS visit counts Call Email Redirect Button All Agents View All Agents Add Agents Manually with Email password OR Phone For manually added agents with Email Id Ask them to use the FORGET PASSWAORD option at the Login Page Search Agents by Name User ID Firebase UID Phone Email Sort by Approved Blocked Pending Online Agents View Agent Profile View Account Current Status Approve Block Agent with message View Account alert message View Edit Agent s Name Phone Email Photo Agent Ticket Counts View Agent Ticket List View Agent Device Information View Lastseen Joined on Account created by Firebase UID View Current Login Status View Notification Delivery Status Force Logout Agent Will be logout from thier device View Agent Notification View Android iOS visit counts Call Email Redirect Button All activities change alerts will be sent to Admin Assign Second Admin Assign an AGENT as SECOND ADMIN who can use the User App to Manage Monitor with Special Roles Assigned Assign Change Second Admin anytime Agent will be notified automatically All activities change alerts will be sent to Admin DEPARTMENT MODE Settings Enable Department based contents to Activate DEPARTMENT MODE or else it will be GLOBAL MODE Setup Departments Agents Customers Support Tickets etc will be limited to their departments View All Departments View Each Department Profile Edit Department Description Enable Disable Department View Department Status Create Edit Delete Department Set Remove Department Logo Add Agents to Departments Dept Manager agents will be automatically assigned to any Support Ticket created in this Department Assign Remove an agent as DEPARTMENT MANAGER Remove Agents from Department Department Statistics View Department Activity Histoy View Department Last edited Last edited on Created by Created on View Department Support Tickets All activities change alerts will be sent to Admin Please Note Assigned DEPARTMENT MANAGER will manage this department from the User App Departments Please Note Disabled departments will not ve visible to Agents Customer at Select Department Page while creating a new support ticket GLOBAL MODE Settings Agents Customer will be organized without any zones departments Set DEFAULT AGENTS These agents will be automatically assigned to every new Support Ticket assigned by Customer Add Remove agents manually to this list Enable Disable Auto-add new Agents feature Agents will be automatically added to this list when they register a new account Second Admin Can Also set modify these DEFAULT AGENTS list Customer Support Ticket Monitor All Support Tickets Search Ticket by Ticket ID View Ticket Chat Room Read Agents Customer Messages in realtime View Agents Customer Call History View All events happened in this Support Ticket View if Agent Customer is Online Read Agent s SECRET CHAT messages Change Ticket Status Re-open Close Mark Attention others Change Ticket Department View Ticket Details- Customer Calling Agent Created by Created on etc View All Agents assigned in Ticket Tap on Agent to View Profile Read Deleted Messages by Agents Customers Delete Messages for Agents and customer Mention Delete reason for each Message visible to sender only Delete Support Ticket OR set auto-delete after XX days Set if Agent Can Call Customer in ticket See Rating Feedback given by Customer in Ticket Detail page Track Ticket Activities Complete Monitoring Support Chat Agent s Individual Chats Monitor Agent s Individual Chats View Chat Room Read All Messages in realtime View Agents Call History View if Agents are Online Read Deleted Messages by Agents See if the deleted message is actually seen by peer Delete Messages for Agents with reason Delete the Complete Chatroom OR set for auto delete after XX days Complete Monitoring Agent Chat Agent s Group Chats Monitor Agent s Group Chats Multiple Agents in each Group created by Agent Read All Messages in realtime View Agents List added in Group Read Deleted Messages by Agents Delete Messages for Agents with reason Delete the Complete Chatroom OR set for auto delete after XX days Complete Monitoring Agents Group Chat Role Manager Admin can Assign Agents Roles User App Inteface will dynamically change based on the Roles assigned to Agent Customer Assign the following Roles to – Second Admin Dept manager Agent Customer View Global Customers View Dept Customers View Global Agents View All Agents View Customer Name Photo View Customer Statistics View Customer contact details View Agent Name Photo View Agent Statistics View Agent Contact Details View All Departments View Department Statistics Create Delete Department Add Remove agents View Global Tickets View Assigned Tickets Create New Ticket Chat with customer View Joined agents Schedule calls in Ticket Change Ticket Status Close ticket Reopen ticket View Global Group Chat View Dept group Chat Create Group Chat View Global Agent Chats Start new chat Login Registration Rules Set Authentication type for Agents Customers Set Phone OR Email Password Authetication View All Departments Enable Disable Agent Login Enable Disable Agent Registration New Agent account Verificatiuon Needed Y N Enable Disable Customer Login Enable Disable Customer Registration New Customer account Verificatiuon Needed Y N Account Approval Message Advanced Settings After Edit Profile Required review by Admin Set Feedback email iS 24hrs time format for users Show Progress percentage while downloading uploading Max File upload size default 60MB Custom Share App String Activity History View All activities occured in bothe User Admin App See time date View All activities title Expand to view more details See User ID Chatroom ID etc for each activities Detailed explanation of each activity Find it anytime Keeps record upto 365days Quick Search Agents Customer Quick Search Chatrooms by ID Set auto-delete history after XX days Custom Tab Settings Add a custom Tab in Excellent Web View Experience Integrate Website for Customers Integrate Website for Agents Custom Tab Label Set Tab Position in BottomNavigationBar Enable Disable Header Enable Disable Footer Advance Loading indicator and navigation Edit Admin profile Change Photo Change Full name Change Security PIN TRY THE DEMO ADMIN APP Demo data are already set in the App Experience the power of Mobijet in just a few minutes MOBIJET USER APP Explore Mobijet User App to understand the complete features CHANGE LOG Version 1 0 16 – 12th March 2024 – Compatible with Flutter 3 16 9 Stable Channel – Compatible with XCode – 15 2 – Android compileSdkVersion upgraded to 34 Android 14 – project_folder android build gradle updated – project_folder android app build gradle updated – project_folder ios Podfile updated – project_folder pubspec yaml plugins version updated – some files inside the lib folder project_folder lib were updated as required by the flutter version It is recommended to replace the lib folder completely Version 1 0 15 – 30th August 2023 – Compatible with the Latest Flutter 3 13 1 Stable Channel – mobijet_admin android build gradle updated with latest dependencies – targetSdkVersion upgraded to 33 Android 13 in mobijet_admin android app build gradle As per GooglePlay Policy – pubspec yaml plugins updated – Minor Bug Fixes Version 1 0 14 – 20th June 2023 – Compatible with Flutter 3 7 8 Channel Stable – Compatible with Xcode 14 2 MacOS – Plugins updated inside pubspec yaml – ext kotlin_version upgraded in build gradle – Audio message having Multiple Audio Player Initialization issue FIXED – Minor Bug Fixes Version 1 0 12 – 23rd December 2022 – Compatible with Flutter 3 3 7 Stable Channel – Fixed Context issues – Fixed Few Language String issues – Removed outdated plugins which cause build failure – Other Minor Bug Fixes Version 1 0 4 – 21st November 2022 – Compatible with Flutter 3 3 7 Stable Channel – Pubspec yaml Plugins updated – app build gradle updated – Removed Replaced depreciated Widgets – Fixed Context issues on Few pages – Other Minor Bug Fixes Version 1 0 2 – 3rd September 2022 – Admin App Settings continuously loading- Bug fixed – Ticket count incorrect in Dashboard – Bug fixed – Create Department – Bug Fixed – Improved notification Strings – Login Logout Bug Fixes Version 1 0 1 – 29th August 2022 – Compatible with Flutter 3 0 5 – Multi-Language RTL Support – Bulk upload Agents using Excel Sheet xlsx – Bulk Upload Customers using Excel Sheet xlsx – Custom Domains in Email IDs registration for users – Android gradle updated – Android Target SDK updated to 31 Android 12 In compliance with Playstore – Performance Quality Improved – Minor Bug Fixes Version 1 0 0 stable – 18th August 2022 – Stable version – v1 0 0 Version 1 0 0 – 11th August 2022 – Initial Release LICENSE USAGE RULES – Regular License 1 Project Installation for One Purchase Code – Extended License 10 Projects Installation for One Purchase Code Please take note that you will not be able to install projects once you exceed the above-mentioned project s limit It is advised to be careful while Creating the Firebase Project There will be no consideration for any mistakes REFUND POLICY We Offer a full refund if the item purchased is not downloaded However if the item is downloaded no refund will be issued It is advised to make an informed decision before making any purchase from us OUR BUSINESS HOURS Monday Tuesday Thursday Friday Saturday Sunday From 09 00 AM to 06 00 PM Indian Standard Time IST GMT 5 30 Wednesday OFF Entertainment of any request by Email Comment Chat will be done only during our Business hours Thank you