Deski Support – WordPress HelpDesk Support Ticketing Plugin

Description

This plugin is exclusively sold here on CodeCanyon Envato market Deski is a powerful support ticketing plugin that aims to revolutionize the way you handle customer support With a wide range of customizable features and seamless integrations Deski ensures your customers get a consistent and efficient support experience Core Features Shortcodes We added shortcodes for better customization and smoother integration convert any page to your customer support base using shortcodes Custom Fields Deski also allows you to create custom fields enabling you to gather specific information from customers when they submit new tickets These fields can be tailored globally or made conditional appearing only for specific categories providing flexibility and efficiency in ticket handling Custom Ticket Status Expand the ticket management capabilities with custom ticket statuses In addition to the standard ticket statuses Deski allows you to add your own such as Fixing Investigating Testing and more Keep your customers updated with precise status updates that reflect the progress of their inquiries Attachments Attachments are made simple with Deski You have the option to enable or disable attachments control file formats sizes and quantities Flexibility in attachment settings ensures efficient communication and file sharing between customers and support agents RTL Support Deski supports right-to-left RTL languages by automatically adjusting the layout to accommodate such languages It seamlessly integrates with your website regardless of the language direction to provide a smooth and localized user experience Translatable Language barriers Not with Deski Translate the plugin into any language using the included translation files and cater to a global audience Canned Responses Save time by creating pre-defined responses to frequently asked questions With just a few clicks include these responses in any ticket reply providing swift and consistent support Envato Integration If you sell software on Envato Market ensure smooth communication with buyers Require a valid purchase code to open a ticket and streamline the support process WooCommerce Integration Seamlessly convert products from WooCommerce into Deski categories simplifying your workflow and enhancing customer satisfaction Mark Tickets As Overdue Stay on top of your support tickets Set a deadline and Deski will mark unanswered tickets as overdue ensuring immediate attention from your support team Edit History Enable customers to update their replies while maintaining full visibility Deski keeps a complete edit history of every response so you can track changes effortlessly Auto Close Tickets Streamline ticket management further Configure Deski to automatically close tickets without customer responses after a specified number of days saving you time and effort Import Export Plugin Data Easily extract all plugin data to an Excel spreadsheet allowing you to conveniently make offsite modifications and effortlessly import it back into the system whenever necessary Google ReCaptcha V3 Integration The integration of Google s cutting-edge captcha technology not only enhances the security of the login and registration forms but also ensures a seamless user experience by efficiently distinguishing between human users and malicious bots thereby preventing unauthorized access and safeguarding sensitive data REST API The plugin offers a robust REST API enabling seamless integration of Deski Support with third-party platforms and developing new tools Support Fast and responsive support you will receive support directly from the developer Roadmap My objective is to develop a comprehensive support ticketing plugin enriched with essential features that cater to the diverse needs of businesses ensuring optimal customer experiences To facilitate transparency and provide insights into the future development of this project I have curated a public roadmap that outlines the forthcoming features and expansions If you have any suggestions that have not yet been included in the roadmap I invite you to contact me at contact deski support Rest assured I will diligently consider your input and incorporate it accordingly Demo Customer Live Preview Username Password customer Agents Live Preview Username Password support-agent Username Password support-manager Add-ons WooCommerce License Manager Integration Add-on New In Version 1 2 0 Added REST API The API documentation is available here A Postman collection is included in the package More details at deski support features The documentation is included in the package Version 1 2 7 May 20 2024 FIXED Email notifications issue Version 1 2 6 January 26 2024 FIXED Create ticket form not rendering correctly in Deski frontend Version 1 2 5 January 22 2024 ADDED The option to hide the user role on the front end Version 1 2 4 January 22 2024 ADDED Missing strings to the translation file ADDED The option to disable text capitalization in the dashboard Version 1 2 3 January 4 2024 ADDED The option to hide the category field on the front end FIXED Disable registration form option not working FIXED Adding two shortcodes to the same page causes the text editor not to show Version 1 2 2 October 7 2023 ADDED shortcodes Version 1 2 1 September 8 2023 FIXED Ticket submission error Version 1 2 0 September 6 2023 ADDED REST API Version 1 1 3 July 26 2023 FIXED Not redirecting properly after new user registration Version 1 1 2 July 25 2023 ADDED Preparation for add-on release Version 1 1 1 July 23 2023 FIXED Custom CSS JS files are not being properly included when a child theme is active Version 1 1 0 July 14 2023 FIXED Attachment bug fix Version 1 0 9 July 12 2023 ADDED Show customers past tickets on the view ticket page Version 1 0 8 June 30 2023 ADDED Filter deski_reply_content FIXED Links added without protocol in replies are not being handled correctly Version 1 0 7 June 28 2023 FIXED Links in email templates are not formatted correctly if Deski s front end is in a subfolder Version 1 0 6 June 11 2023 Added Canned responses categories Version 1 0 5 June 5 2023 ADDED Google ReCaptcha v3 integration Version 1 0 4 June 1 2023 ADDED The option to import export plugin data Version 1 0 3 May 17 2023 ADDED The option to display notices in the front login registration page and the dashboard Version 1 0 2 May 15 2023 FIXED Custom field update bug Version 1 0 1 May 11 2023 FIXED Translatable role names not showing correctly ADDED License verification Version 1 0 May 8 2023 – Initial release